Privacy Policy
§13. PERSONAL DATA AND CONFIDENTIALITY
Information such as personal data or other information or part of a document that the customer provides to Sun Project Studios (SPS) will be stored and processed in digital format. Sun Project Studios (SPS) is responsible for the data being stored and processed in accordance with the Personal Data Act. The customer's data will be used by Sun Project Studios (SPS) to enable and ensure the fulfillment of the Agreement.
Personal data controller:
Sun Project Studios (SPS) aka Mana
Karlaplan 21 a, 11520 Stockholm
Customer data that is stored:
-Name
-Address
-Email address
-Telephone number
-Personal number
-Purchase history
Registry extract:
If you as a customer entered into this agreement as a private individual, you have the right to request a register extract once a year free of charge. A register extract indicates what information is stored about you. You request this by sending a signed request to the above postal address. If the information we have about you is incorrect, incomplete or misleading, we will of course correct it.
Deregistration of customer data:
Upon written and signed request, you as a customer may have your customer data at Sun Project Studios (SPS) deleted, subject to such data being required for Sun Project Studios (SPS) to maintain good accounting and bookkeeping practices.
Personal data
In order to shop with us, you must at least provide the following information so that we can deliver your order:
-Name
- Your address
- Email address
- Telephone number
The above information is saved together with information about which products you have purchased for seven (7) years from the end of the financial year to which the information relates, see the Accounting Act (Accounting Act 1999:1078), after which the information is deleted.
The collection of customers' personal data takes place within the framework of current legislation and the EU's General Data Protection Regulation (GDPR).
Sun Project Studios (SPS) collects data from users through the following sources.
Through cookies when you visit our websites, such as IP address, country, pages visited, categories, clicks and searches.
Through orders, such as demographic data, email address, payment information, products, order total, discounts, brands and frequency. Sent transactional emails, eg order confirmation, delivery notification or refund.
By user behavior and engagement in sent messages (email message, SMS, mail or phone), such as open rate, click rate and time spent reading emails, sender domain and type of email client.
By users providing information about themselves (eg favorite products)
Through credit checks via third party credit rating agencies.
The purpose of collecting data serves different areas:
Bonds. To fulfill our obligations to you as a customer or user - such as purchase, delivery of order, invoicing, product warranty, customer service.
Customer service. To handle customer service via email, chat or phone. To answer questions about your order or previous orders, to correct errors and to guide customers.
Marketing. To show inspiration, product offers and personalized recommendations via web, email, SMS, mail, phone and via third party advertising.
Customer experience. To improve the customer's experience of interacting with our webshop, such as personalizing your experience, developing new features, services and products. This also includes protecting, administering, operating and maintaining our websites. Tracking aggregate statistics on website usage and orders and to improve knowledge of our customers' preferences.
Fraud and risks. To prevent fraud and perform risk assessment.
Legislation. To comply with applicable legislation and regulatory requirements.
The purpose of collecting data serves different areas:
Bonds. To fulfill our obligations to you as a customer or user - such as purchase, delivery of order, invoicing, product warranty, customer service.
Customer service. To handle customer service via email, chat or phone. To answer questions about your order or previous orders, to correct errors and to guide customers.
Marketing. To show inspiration, product offers and personalized recommendations via web, email, SMS, mail, phone and via third party advertising.
Customer experience. To improve the customer's experience of interacting with our webshop, such as personalizing your experience, developing new features, services and products. This also includes protecting, administering, operating and maintaining our websites. Tracking aggregate statistics on website usage and orders and to improve knowledge of our customers' preferences.
Fraud and risks. To prevent fraud and perform risk assessment.
Legislation. To comply with applicable legislation and regulatory requirements.
Customer service
Three years or as long as we are required to do so to comply with applicable legal requirements.
Purpose
Period of time
Order history and obligations to fulfill orders
Seven years or as long as we are obliged to do so to comply with applicable legal requirements.
Marketing purposes
Three years after your last activity, eg orders, engagement with received communications or visits to our websites.
If you have provided marketing consent (email message, SMS, phone etc.) and as long as we have your consent.
Customer experience
Three years after your last activity, eg orders, engagement with received communications or visits to our websites.
If you have provided marketing consent (email message, SMS, phone, etc.) and for as long as we have your consent.
Fraud and risk assessment
Three years or as long as we are required to do so to comply with applicable legal requirements.
To comply with legal requirements.
As long as we are obliged to do so to comply with applicable legal requirements.
Search
When you visit our website, we collect data on all visits to our website. We use this data to improve your user experience, evaluate the use of the individual parts of Sun Project Studios (SPS) and to support our marketing efforts.
Searches may trigger a service email message
Sun Project Studios (SPS) collects your search behavior (eg visiting categories, brands, products you looked at) to improve communication about relevant products and offers for you. An example of this collection is the products you have added to your shopping cart, but then did not complete your order. This could mean that you receive a service email reminding you of the products you have left in your shopping cart. If you do not want to receive emails about unfinished orders, you can unsubscribe directly via the link at the end of the email.
Analysis tools
To create a better experience for you, we use various analysis tools such as Google Analytics, which help us collect statistics. The information is not sold to third parties.
Newsletters
By signing up, you agree to receive emails and SMS from Sun Project Studios (SPS) with exclusive offers, inspiration and personalized product recommendations. The messages are sent via our third-party software that complies with the protection requirements of the GDPR. We will use your purchase and search data to customize the offers we send you. You can unsubscribe at any time.
The messages we send by email message, SMS, phone or post are tailored to you according to your data, your habits, search behavior, purchase behavior and your engagement in the messages we have sent you by email or SMS.
To make sure that emails do not end up in your spam, we monitor the deliverability of the messages sent to the individual recipient. We use third-party software to track and analyze deliverability.
To stop receiving our newsletters, click on the link at the bottom of each email message.
§14. OTHER
Reporting to the police
Sun Project Studios (SPS) routinely reports all frauds and attempted frauds to the police.
Discrepancy between different publications
If there is a discrepancy between the information on the website and other publications, the information on the website shall prevail. However, this does not apply to information that is obviously incorrect or misleading when compared between the different publications.
Intellectual property rights, logos and trademarks
All material published on the website, including software, logos, sound files, trademarks and text and images are protected by intellectual property rights. This protection means that the material may not be used without the permission of the rights holder, nor may the material be copied or otherwise transferred to third parties without the express permission of Sun Project Studios (SPS). Any infringements will be prosecuted.
Purpose of the information
All information on the website, in whatever format, is published solely for informational purposes to enable visitors to use the website. Sun Project Studios (SPS) is therefore not responsible for the consequences or damages that may arise if this information is used for any purpose other than that stated above.
Cookies
Cookies are small files that are stored on the visitor's computer when they visit a website. The website uses the following types of cookie files:
Session cookies: "Session cookies" are only stored temporarily on the visitor's computer to enable them to use the website.
Persistent cookies: "Permanent cookies" are stored on the visitor's computer and are permanent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes also as a basis for statistical programs.
Opt-in: On the website, you as a visitor always have the right to choose whether you want cookies to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may result in our website not working optimally when you visit it.
Dispute
Disputes between Sun Project Studios (SPS) and you as a customer are tried in the court that follows from mandatory legislation. In the event that a case is tried in the General Complaints Board, Sun Project Studios (SPS) will follow the board's decision.
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§13. PERSONAL DATA AND PRIVACY
Information such as personal data or other information or part of a document that the customer provides to Sun Project Studios (SPS) will be stored and processed in digital format. Sun Project Studios (SPS) is responsible for ensuring that the information is stored and processed in accordance with the Personal Data Act. The customer's information will be used by Sun Project Studios (SPS) to enable and ensure the fulfillment of the Agreement.
Data controller:
Sun Project Studios (SPS) aka Mana
Karlaplan 21 a, 11520 Stockholm
Customer data stored:
-Name
-Address
-Email address
-Phone number
-Personal identification number
-Purchase history
Registry extract:
If you, as a customer, have entered into this agreement as a private individual, you have the right to request a register extract once a year free of charge. A register extract indicates what information is stored about you. You request this by sending a signed request to the above postal address. If the information we have about you is incorrect, incomplete or misleading, we will of course correct this.
Deregistration of customer data:
As a customer, you can, upon written and signed request, have your customer data at Sun Project Studios (SPS) deleted, with the exception of such data that is required for Sun Project Studios (SPS) to be able to maintain good accounting and bookkeeping practices.
Collection of customers' personal data takes place within the framework of applicable legislation and the EU General Data Protection Regulation (GDPR).
Sun Project Studios (SPS) collects information from users through the following sources.
- Through cookies when you visit our websites, such as IP address, country, pages visited, categories, clicks and searches.
- Through orders , e.g. demographic information, email address, payment information, products, order amount, discounts, brands and frequency. Sent transactional email messages, e.g. order confirmation, delivery notification or refund.
- Through user behavior and engagement in sent messages (email message, SMS, post or phone), such as opening rate, click rate and time spent reading emails, sender domain and type of email client
- Through users who provide information about themselves (e.g. favorite products)
- Through credit checks via third-party credit assessment companies.
The purpose of collecting data serves various areas:
- Obligations . To fulfill our obligations to you as a customer or user – such as purchase, delivery of order, invoicing, product warranty, customer service.
- Customer service. To be able to handle customer service via email, chat or phone. To answer questions regarding your order or previous orders, correct errors and guide customers.
- Marketing. To display inspiration, product offers and personal recommendations via web, email, SMS, post, telephone and via third-party advertising.
- Customer experience. To improve the customer experience of interacting with our webshop, such as personalizing your experience, developing new features, services and products. This also includes protecting, administering, operating and maintaining our websites. Tracking aggregate statistics about usage and orders on the website and to improve knowledge of our customers' preferences.
- Fraud and risks. To prevent fraud and perform risk assessment.
- Legislation. To comply with applicable legislation and regulatory requirements.
Profiling
Sun Project Studios (SPS) creates personalized customer profiles based on your collected data from all data sources, such as search behavior along with your orders and the information you have provided. We combine and analyze this data in order to improve your experience on the website, to tailor personalized offers and services, and to assess the frequency of communication.
Data retention period
We will store your personal data for as long as necessary to fulfill the purposes described in these terms unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or for other legitimate and lawful business purposes.
Customer service
Three years or as long as we are required to do so to comply with applicable legal requirements.
|
Purpose |
Period |
|
Order history and obligations to fulfill orders |
Seven years or as long as we are required to do so to comply with applicable legal requirements. |
|
Marketing purposes |
Three years after your last activity, such as orders, engagement with communications received, or visits to our websites. If you have provided marketing consent (email message, SMS, telephone, etc.) and for as long as we have your consent. |
|
Customer experience |
Three years after your last activity, such as orders, engagement with communications received, or visits to our websites. If you have provided marketing consent (email message, SMS, telephone, etc.) and for as long as we have your consent. |
|
Fraud and risk assessment |
Three years or as long as we are required to do so to comply with applicable legal requirements. |
|
To comply with legal requirements. |
As long as we are required to do so to comply with applicable legal requirements. |
Searches
When you visit our website, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual parts of Sun Project Studios (SPS) and to support our marketing.
Searches may trigger a service email notification
Sun Project Studios (SPS) collects your browsing behavior (e.g. visiting categories, brands, products you have viewed) to improve communication about relevant products and offers for you. An example of this collection is the products you have added to your shopping cart, but which you have not completed the order of. This could mean that you receive a service email message reminding you of the products you have left in your shopping cart. If you do not want to receive email notifications about unfinished orders, you can unsubscribe directly via the link at the end of the email message.
Analysis tools
To create a better experience for you, we use various analytics tools such as Google Analytics, which help us collect statistics. The information is not sold to third parties.
Newsletter
By signing up, you agree to receive email and SMS messages from Sun Project Studios (SPS) with exclusive offers, inspiration and personalized product recommendations. The messages are sent via our third-party software that meets the requirements for protection in GDPR. We will use your purchase and search data to tailor the offers we send you. You can unsubscribe at any time.
The messages we send via email, SMS, telephone or post are tailored to you according to your information, your habits, search behavior, purchasing behavior and your engagement in the messages we have sent to you via email or SMS.
To ensure that emails do not end up in your spam folder, we monitor the deliverability of the messages sent to the individual recipient. We use third-party software to track and analyze deliverability.
To no longer receive our newsletters, click the link at the bottom of each email message.
§14. OTHER
Police report
Sun Project Studios (SPS) routinely reports all fraud and attempted fraud to the police.
Discrepancy between different publications
If there are differences between information on the website and other publications, the information provided on the website shall prevail. However, this does not apply to information that is clearly incorrect or misleading when compared between the different publications.
Intellectual property rights, logos and trademarks
All material published on the website, including software, logos, audio files, trademarks, text & images, is protected by intellectual property rights. This protection means that the material may not be used without the permission of the rights holder, nor may the material be copied or otherwise transferred to a third party without the express permission of Sun Project Studios (SPS). Any violations will be prosecuted.
Purpose of the information
All information on the website, regardless of format, is published solely for informational purposes to enable visitors to use the website. Sun Project Studios (SPS) is therefore not responsible for the consequences or damages that may arise if this information is used for any purpose other than that stated above.
Cookies
Cookies are small files that are saved on the visitor's computer when they visit a website. The following types of cookies are used on the website:
Session cookies: "Session cookies" are only temporarily saved on the visitor's computer to enable them to use the website without any problems. When the visitor closes their browser, the saved session cookies are also deleted.
Persistent cookies: "Persistent cookies" are saved on the visitor's computer and are permanent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes also as a basis for statistical programs.
Opt-in: On the website, you as a visitor always have the right to choose as soon as you visit our website whether you want cookies to be saved on your computer. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may result in our website not functioning optimally when you visit it.
Dispute
Disputes between Sun Project Studios (SPS) and you as a customer will be heard in the court that follows from mandatory legislation. In the event that a matter is heard in the General Complaints Board, Sun Project Studios (SPS) will follow the board's decision.
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